Privacy Policy

We collect the information you give us when you reach out. That includes your name, phone number, email address, and the service address where you need chimney work done.

When you describe your problem, such as a cracked crown, a leaky flashing, or a smoky fireplace, we may note those details so our technicians arrive prepared. If you contact us by phone at (844) 803-5147, we may keep a record of the call for scheduling and quality purposes.

Like most websites, we also collect basic technical information automatically, such as your browser type, device, and the pages you visit on our site.

We use your information to schedule your chimney repair or inspection, send you a confirmation, and follow up after the work is done. If you ask for a quote, we use your address and details to put that together.

We also use your contact information to answer questions, send appointment reminders, and let you know about seasonal chimney maintenance that may apply to your home. We keep our messages relevant to the service you requested.

We do not sell your personal information. We use it to run our business and take care of your chimney, nothing more.

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device. They help the site load faster and show us which pages are useful.

You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still call us at (844) 803-5147 to book service.

We use analytics tools, such as Google Analytics, to see how people find our website and which pages they read. These tools collect aggregated data and do not identify you by name.

We may also use third-party scheduling, review, or messaging platforms to manage appointments and communicate with you. Those platforms have their own privacy policies, and we choose providers that take data protection seriously.

We share your information only when we need to in order to serve you. That may include sharing your name, address, and service details with our technicians and office staff so they can complete your chimney repair.

We may use trusted vendors for payment processing, scheduling software, or email delivery. These vendors only receive what they need to do their job, and they are not allowed to use your information for anything else.

We will also disclose information if the law requires it, such as in response to a valid legal request or to protect the safety and rights of our customers and our team.

We keep your information for as long as we need it to provide service and maintain accurate business records. That usually means keeping job records for several years after your repair is complete.

When your information is no longer needed, we delete it or remove anything that identifies you. If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting reasons.

We protect your information with reasonable safeguards, including secure servers, restricted access for our team, and encrypted connections on our website.

No method of sending or storing data is completely secure, but we work hard to keep your details safe. If we ever learn of a security issue that affects your information, we will notify you as required by law.

You can ask us what personal information we hold about you, and you can ask us to correct or delete it. You can also opt out of marketing messages at any time by telling us or using the unsubscribe link in an email.

To make a request, call us at (844) 803-5147 or email us at info@hardyzap.com. We will respond within a reasonable time and help you however we can.

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us at (844) 803-5147 and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page when you visit our website. If you keep using our services after an update, you accept the revised policy.